Terms & Conditions
D. For Personal Use Only. You agree that any prescriptions that you acquire from a Provider will be solely for your personal use. You agree to fully and carefully read all provided product information and labels and to contact a physician or pharmacist if you have any questions regarding the prescription.
E. Affiliations. Medily is not sponsored by or affiliated with any of the pharmacies identified on our Site, with the exception of Medily’s branded products. The pharmacy trademarks and logos on the Site are the property of their respective owners. Medily is not offering advice, recommending, or endorsing any specific prescription drug, pharmacy, or other information. Please seek medical advice before starting, changing, any medication or prescription. Medily may at times receive special discounts or offers from its pharmaceutical manufacturer partners for providing marketing and adherence services.
PRIVACY PRACTICES; MEDILY AS YOUR AGENT
SERVICES, ORDERING, AND PAYMENTS
A. Not For Emergencies. THIS SITE MAY NOT BE USED IN ANY EMERGENCY SITUATION. IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, YOU SHOULD contact your Physician or nearest hospital IMMEDIATELY. You should not disregard or delay to seek medical advice based on anything that appears or does not appear on the Site. If you believe you have an emergency, call National Emergency number 112 or call 102 for ambulance immediately. You should seek emergency help or follow up care when recommended by a Provider or when otherwise needed. You should continue to consult with your primary care provider and other healthcare professionals as recommended. Always seek the advice of a physician or other qualified healthcare provider concerning questions you have regarding a medical condition before stopping, starting, or modifying any treatment or modification.
B. Eligibility; Site Access; Security And Restrictions; Passwords. In order to access the Site and the Services, you represent and warrant that you are older than 18 years old. You agree to fully, accurately, and truthfully create your Medily Account (“Account”), including but not limited to your name, mailing address, phone number, email address, and password, which become your Medily ID and credentials. The Medily ID and/or credentials are personal to you, and you are solely responsible for maintaining the confidentiality of your Medily ID and/or credentials, and for all activities that occur under such Medily ID and/or credentials. You agree to prohibit anyone else from using your Medily ID and/or credentials and agree to immediately notify Medily of any actual or suspected unauthorized use of your Medily ID and/or credentials or other security concerns of which you become aware. Your access to the Site may be revoked by Medily at any time with or without cause.
D. Limited Use. You may not use any scraper, crawler, spider, robot, or other automated means of any kind to access or copy data on the Site, deep-link to any feature or content on the Site, bypass our robot exclusion headers, or other measures we may use to prevent or restrict access to the Site. Violations of system or network security may result in civil or criminal liability. Medily will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site.
E. No Users Under Age 18. In order to access the Site and the Services, you represent and warrant that you are older than eighteen (18) years old. If we learn that we have collected personal information from someone under the age of 18, we will promptly delete that information. If you believe we have collected personal information from someone under the age of 18, please contact us at info@Medily.in or WhatsApp 7710088100
G. Ordering And Purchasing Of Services Or Products. Your placement of an order does not necessarily ensure that we will accept your order. We can refuse to accept any order without giving any explanation to you or any one related to you or your prescription. We may require additional information regarding your order if you have not provided all the information required by us to completed. We do not accept orders from dealers, wholesalers, or other customers who intend to resell items offered on our Site.
H. Pricing. Medily may refuse to honour the price reflected at the time you purchased your medication; however, should form, dosage, or quantity be adjusted between purchase and pick-up, YOU WILL BE CHARGED OR CREDITED THE PRICE DIFFERENCE. Medily reserves the right to cancel a transaction and refund you if the underlying cost of the prescription drug or device changes after you have ordered your medication. Medily reserves the right to change its prescription drug prices in real time based on supply and demand trends and other factors. Any savings claims made by Medily are based on MRP. Our Price Match Guarantee applies only to generic drugs. Additional conditions apply.
I. Payment Pre-authorization. For new purchases, we pre-authorize payment for the dosage and quantity that you have selected -- it’s fully refundable. Your final price is based on the medication you are billed at the pharmacy or what you receive through our home delivery service. If you pick up a different form, dosage, or quantity, you will be charged or credited the difference.
J. Order Processing. Once a properly completed order and authorization of your form of payment is received, we will process your order and Product for shipment. Delivery may be subject to delays. Free shipping is available for most orders through delivery partners. If an order is placed, or if a delivery period falls, on a holiday, the delivery time window will be extended by additional days, as applicable. No deliveries on Sunday & holidays. Home delivery orders ship from a FDA licensed pharmacy after a valid prescription has been received. No home delivery orders will ship without a valid prescription written by a Doctor.
K. Return, Replacement & Refund Policy On Home Delivery Only.
Medily do not accept any returns due to security reasons. All drug replacement orders for errors or failures in shipment or delivery are at the discretion of Medily Health Pharmacy, in accordance with its determination of medical appropriateness. Medily Health Pharmacy reserves the right to decide that a replacement is not medically appropriate, in which case a refund will then be given to the patient. Medily Health Pharmacy reserves the right, in its sole discretion, whether to issue a replacement for packages a patient reports as ‘undelivered’ that the courier partner has reported as ‘delivered.’
A. Services Provided – No Medical Care Or Advice By Medily. Rather, Medily offers an online communication platform for Providers and their patients to connect via the Site through the use of synchronous and asynchronous telecommunications technologies. The Site facilitates communication between patients and Providers.
B. Relationship with Medily. Medily does not provide medical advice or care. Medily contracts with partners and vendors, which provides clinical tele-medicine services. Medily provides administrative and business support services to the partners. Medily and its affiliated partners and vendors deliver clinical services via the Medily platform to their patients. Partners and vendors are not employed by Medily. The Partners, Vendors, and not Medily, are responsible for the quality and appropriateness of the care they render to you. Medily do not provide any legal advice or representations in any way regarding any legal issues associated with advice, information, goods, or services offered by a vendor or partner, including but not limited to any compliance obligations or steps necessary to comply with any Indian laws and regulations. The medical services, treatment, and care you receive may vary depending on the Partners, Vendors you interact with. Please contact your Partners, Vendors or Medily directly for any questions regarding your care or medical treatment.
C. Independent Medical Judgment. The Partners & Vendors are independent of Medily and are merely using the Site as a way to communicate with you. Any information or advice received from a Partners & Vendors comes from them alone, and not from Medily. Your interactions with the Partners & Vendors via the Site are not intended to take the place of your relationship with your regular health care practitioners or primary care physician. Neither Medily, nor any of its subsidiaries or affiliates or any third party who may promote the Site or Service or provide a link to the Service, shall be liable for any professional advice obtained from a Partners & Vendors via the Site or Service, nor any information obtained on the Site. Medily does not recommend or endorse any specific Partners & Vendors, tests, physicians, medications, products, or procedures. You acknowledge that your reliance on any Partners & Vendors or information delivered by the Partners & Vendors via the Site or Service is solely at your own risk and you assume full responsibility for all risks associated herewith.
D. No Representations by Medily. Medily does not make any representations or warranties about the training or skill of any Partners & Vendors who deliver services via the Site or Service. You will be provided with available Partners & Vendors based solely on the information you submit to the Site. You are ultimately responsible for choosing your particular Partners & Vendors. If you have any doubt regarding the ability and quality of Partners & Vendors, do not use the site as Medily will not be responsible for such action.
E. Prescription Policy; No Endorsements. When using Telemedicine Services, neither Medily nor Medily’s group companies or affiliates endorse any specific medication, pharmacy, or pharmacologic product. If a Partners & Vendors prescribes a medication, he/she will limit supply based upon Indian regulations and will only prescribe a medication as determined in his/her own discretion and professional judgment. There is no guarantee a prescription will be written. Partners & Vendors do not prescribe Narcotics controlled substances or scheduled medications, habit forming medicines or certain other drugs which may be harmful because of their potential for abuse. Partners & Vendors reserve the right to deny care for actual or potential misuse of the Telemedicine Services. If a Partners & Vendors determines a prescription product is appropriate for you and writes a prescription, you may fill it through one of the Pharmacies by using the Site, or you may fill the prescription at any pharmacy of your choice.
F. Subscription Terms. If you purchase a subscription to our Services, your subscription is continuous and will be automatically renewed at the end of the applicable subscription period, unless you cancel your subscription before the end of the then-current subscription period. If you cancel your subscription, your account will automatically close at the end of your current billing period. Medily may change the price for your Medily subscription, from time to time and will communicate any price changes to you in advance and, if applicable, how to accept those changes. Price changes will take effect at the start of the next subscription period following the date of the price change. Subject to applicable law, you accept the new price by continuing to use the Medily Services after the price change takes effect. If you do not agree with a price change, you have the right to reject the change by unsubscribing from the Services prior to the price change going into effect.
G. Healthcare Choice. As outlined herein, Medily facilitates a variety of healthcare-related interactions with Partners & Vendors and the Healthcare Entities, but only to the extent that those interactions are initiated by you. You remain responsible for your healthcare choices and decisions. The Services are designed to offer you with additional choices and options regarding your healthcare, not limit those choices and options. You may always choose to obtain healthcare products and services through channels other than the Services and from Partners & Vendors and Healthcare Entities that do not have arrangements with Medily.
H. Risks of Tele-Medicine health Services. Tele-Medicine involves the delivery of healthcare services using electronic communications, information technology or other means between a healthcare provider and a patient who are not in the same physical location. While the provision of health care services using tele-medicine may offer certain potential benefits, there are also potential risks associated with the use of tele-medicine. By using the Tele-medicine Services, you acknowledge the potential risks associated with tele-medicine services. These include, but are not limited to, the following: information transmitted may not be sufficient (e.g., poor resolution of images) to allow for appropriate medical or health care decision making by the Partners & Vendors; delays in evaluation or treatment could occur due to failures of electronic equipment; a lack of access to your medical records may result in adverse drug interactions or allergic reactions or other judgment errors; although the electronic systems we use incorporate network and software security protocols to protect the privacy and security of health information, those protocols could fail causing a breach of privacy of your health information. The tele-medicine services are not a substitute for in-person health care in all cases. In order to use the Service, you will be required to review and agree to an informed consent regarding the use of tele-medicine (the “Patient Consent”) that will be provided to you by Medily and the Partners & Vendors through the Site. You agree that Medily is a third-party beneficiary of the Patient Consent and has the right to enforce it against you.
I. Availability of Services. Medily and Medily’s affiliates operate subject to Indian regulations, and the Tele-medicine Services may not be available in your area. Medily Health services are only available within India. Accessing the Site or Services from jurisdictions where content is illegal, or where we do not offer Services, is prohibited.
A. Electronic Communications. When you use the Site or Services, or send e-mails, messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that (a) all agreements and consents can be signed electronically and (b) all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such notices and other communications be in writing. Medily and Medily’s affiliates may contact you by telephone, mail, or email to verify your Account information. Medily and Medily’s affiliate may request further information from you and you agree to provide such further information to ensure that you have not fraudulently created your Account. If you do not provide this information in the manner requested within 7 days of the request, we reserve the right to suspend, discontinue, or deny your access to and use of the Site and the Services until you provide the information to us as requested.
C. Texting Disclosures. Message and data rates may apply. For help, text the word HELP to 7710088100. To stop receiving text messages text the word STOP 7710088100, or by updating your profile on our Site to opt out of receiving such messages. We may confirm your opt out by text message. If you subscribe to multiple types of text messages from us, we may unsubscribe you from the service that most recently sent you a message or respond to your STOP message by texting you a request to identify services you wish to stop. Please note, that by withdrawing your consent, some Site features and certain Services may no longer be available to you. Keep in mind that if you stop receiving text messages from us you may not receive important and helpful information and reminders about your Services. YOU AGREE TO NOTIFY MEDILY IF YOU STOP USING A PHONE NUMBER THAT YOU HAVE PROVIDED TO US WITH THE UNDERSTANDING THAT YOU WILL BE RECEIVING TEXT MESSAGES FROM MEDILY. YOU AGREE TO INDEMNIFY MEDILY FOR TEXT MESSAGING CHARGES AND FEES THAT MAY RESULT FROM YOUR FAILURE TO PROVIDE SUCH NOTIFICATION TO MEDILY. Text message includes WhatsApp, Telegram and other communication apps and emails.
D. Pharmacy Communications. In addition, you agree that Medily (the “Pharmacy”) may contact you by telephone or text messages (including by an automatic telephone dialling system) at any of the phone numbers provided by you or on your behalf regarding any prescriptions from your doctor or updates related thereto. You also understand that you may opt out of receiving text messages from the Pharmacy at any time by texting the word “STOP” to 7710088100 using the mobile device that is receiving the messages. If you have questions, please call 7710088100 or text “HELP” to 7710088100. Any text messages from the Pharmacy are free to the end user, will be received by you only when the Pharmacy receives a prescription from your you, and will be no more than one text message from the Pharmacy per day. Please note, however, that mobile carriers does not guarantee that alerts will be delivered and will not be liable for delayed or undelivered messages.
OTHER CORE TERMS
A. Ownership Of The Site And Related Materials; Additional Restrictions. All pages within this Site and any material made available for download are the property of Medily, or its licensors or suppliers, as applicable. The Site is protected by Indian copyright and trademark laws.
C. No Medical Care. The content of the Site and the Services, including without limitation, text, copy, audio, video, photographs, illustrations, graphics, and other visuals, is for informational purposes only and does not constitute professional medical advice, diagnosis, treatment, or recommendations of any kind by Medily. You should always seek the advice of your qualified health care professionals with any questions or concerns you may have regarding your individual needs and any medical conditions. All information provided by Medily, or in connection with any communications supported by Medily, is intended to be for general information purposes only, and is in no way intended to create a provider-patient relationship as defined by Indian law.
E. Links to Other Sites. Medily makes no representations whatsoever about any other website that you may access through this Site. When you access a non-Medily site, please understand that it is independent from Medily, and that Medily has no control over the content on that website. In addition, a link to a non-Medily website does not mean that Medily endorses or accepts any responsibility for the content, or the use, of the linked site. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. If you decide to access any of the third party sites linked to this Site, you do this entirely at your own risk
F. User Information. If you submit, upload, post, or transmit any health information, medical history, conditions, problems, symptoms, personal information, consent forms, agreements, requests, comments, ideas, suggestions, information, files, videos, images, or other materials to us or our Site (“User Information”), you agree not to provide any User Information that
(a) is false, inaccurate, defamatory, abusive, libellous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behaviour, (
(b) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets, or intellectual property rights of any person or entity, or
(c) contains or transmits a virus or any other harmful component. You agree not to contact other Site users through unsolicited e-mail, telephone calls, mailings, or any other method of communication.
You represent and warrant to Medily and Medily’s affiliates that you have the legal right and authorization to provide all User Information to Medily and Medily for use as set forth herein and required by Medily and the Medily Partners & Vendors.
G. Use for Legal Purposes Only. You agree not to: (i) access the Site or use the Services in any unlawful way or for any unlawful purpose; (ii) post or transmit
(1) a message under a false name, or
(2) any data, materials, content, or information (including, without limitation, advice, and recommendations) (collectively “Information”) which is
(A) libellous, defamatory, obscene, fraudulent, false, or contrary to the ownership or intellectual property rights of any other person, or
(B) contains or promotes any virus, worm, Trojan horse, time bomb, malware, or other computer programming or code that is designed or intended to damage, destroy, intercept, download, interfere, manipulate, or otherwise interrupt or expropriate the Site or the Services, personal information, software, equipment, servers, or Information or facilitate or promote hacking or similar conduct;
(C) impersonate or misrepresent your identity or falsely state or misrepresent your affiliation
Medily © 2020. All rights Reserved
In compliance with Drug Cosmetic Act and Rules, we don't process requests for Schedule X and habit forming drugs. For Schedule H and H1 drugs, you need to upload a vaild prescription from a registered medical practitioner